Frequently Asked Questions

An insurance broker helps clients identify risks, compare insurance options, understand policy terms, and choose suitable cover from insurance providers. A broker also supports clients during renewals and claims.

STIB helps you understand your options and choose cover that fits your needs. Instead of dealing with only one insurance provider, you get professional guidance and support in comparing suitable insurance solutions.

STIB provides access to different insurance solutions including motor insurance, life insurance, property insurance, liability insurance, employee insurance, bonds and guarantees, business insurance, project insurance, marine insurance, and other specialist covers.

Yes. STIB supports individuals, families, SMEs, corporate institutions, contractors, employers, property owners, and businesses that need reliable insurance advice and cover.

Getting a quote means asking STIB to estimate the cost and suitable cover options for the type of insurance you need. It does not mean you are buying immediately.

You usually need your name, phone number, email address, the type of insurance you need, and a short description of what you want to protect. For motor insurance, extra details such as vehicle type, value, and usage may be needed.

The time may depend on the type of insurance and the details required. After receiving your request, STIB will review it and contact you for any additional information needed.

Yes. You can describe what you want to protect, and STIB will help you understand the suitable insurance options available.

Yes. STIB can guide clients through the claims process, explain what documents may be needed, and support communication with the insurance provider.

Contact STIB as soon as possible and provide details of the incident. Depending on the type of claim, you may need photos, reports, receipts, police documents, medical documents, or other supporting information.

No. STIB supports clients before, during, and after policy placement. This includes advice, renewals, policy administration, and claims support.